Terms & Conditions
Effective date: 10 August 2026
These terms govern your use of the OneFlow website and digital applications including Already., Perspective. and Being Books (the "Services"). The Services are provided by OneFlow Collective Ltd, company number 16747266, registered at 5 High Street, Congleton, England, CW12 1BN ("OneFlow", "we", "our" or "us"). Contact: hello@theoneflow.life.
By downloading, purchasing or using a Service, you agree to these terms. If you do not agree, do not use the Service.
1. Who may use the Services
Perspective and Already. are intended for people aged 18 or over. Being Books should be selected and used by an adult, with a parent or guardian supervising a child's involvement.
You must use the Services lawfully and must not attempt to disrupt, reverse engineer, overload, exploit or gain unauthorised access to them.
2. Reflective and AI-generated content
Some Services use artificial intelligence to generate reflective or contemplative responses from content you choose to submit. The responses are automated, may be incomplete or inaccurate, and are offered as prompts for personal reflection only.
The Services do not provide medical, psychological, therapeutic, legal, financial, crisis or emergency advice; they do not diagnose, monitor or treat any condition; and they are not a substitute for a qualified professional or real-time human support.
You remain responsible for decisions you make. Do not rely on an AI response where error could cause harm, and do not submit information you do not want processed as described in our Privacy Policy.
3. Urgent support
OneFlow is not an emergency or crisis service and does not monitor submissions in real time. If you or another person may be in immediate danger, contact the emergency service for your location. The app or our support page may also display independent human-support routes. Those organisations are not controlled by OneFlow, and listing them does not create a partnership or endorsement.
4. Availability and fair use
We aim to keep the Services calm, reliable and available, but do not guarantee uninterrupted or error-free operation. We may apply reasonable limits to protect availability, security and costs; perform maintenance; change a feature; or suspend access where necessary to prevent misuse or comply with law.
5. Subscriptions and Apple purchases
Where a subscription is offered through Apple's App Store:
- payment is charged to your Apple Account after confirmation;
- the subscription renews automatically unless cancelled at least 24 hours before the end of the current period;
- renewal is charged within 24 hours before the end of the current period;
- you can manage or cancel the subscription in your Apple Account settings;
- restore purchases is available in the app for eligible purchases; and
- billing, cancellations and refund eligibility are also subject to Apple's applicable terms and processes.
Prices and available plans are shown before purchase and may vary by territory. Statutory consumer rights are not affected.
6. Your content and privacy
You retain any rights you have in content you submit. You give OneFlow and its service providers only the permission needed to process that content to provide, secure and support the feature you request, as described in the Privacy Policy.
You must not knowingly submit unlawful content or content that infringes another person's rights. Please avoid including another person's personal information unless you have a lawful reason to do so.
7. OneFlow intellectual property
The Services, designs, software, branding and original content supplied by OneFlow are owned by or licensed to OneFlow and are protected by intellectual-property law. We give you a personal, limited, non-exclusive, non-transferable and revocable right to use the Services for their intended purpose. No ownership rights are transferred to you.
8. Third-party services and links
The Services may depend on or link to third-party services, including Apple, infrastructure providers, AI providers and independent support organisations. Their own terms and privacy policies apply to your direct relationship with them. OneFlow is not responsible for a third party's separate service, although this does not limit responsibilities that law places on OneFlow for its own processing or product.
9. Ending access
You may stop using a Service at any time and can manage an App Store subscription through Apple. We may suspend or end access where reasonably necessary because of material misuse, security risk, legal requirement or discontinuation of the Service. Provisions that logically continue after termination, including intellectual-property, liability and governing-law provisions, remain effective.
10. Liability
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.
Subject to that, OneFlow is not responsible for losses that were not reasonably foreseeable when you agreed to these terms, losses caused by circumstances outside our reasonable control, or business losses arising from personal consumer use. The Services are not designed for safety-critical decisions.
11. Changes to the Services or these terms
We may update a Service or these terms to reflect product, provider, security, legal or operational changes. The current terms and effective date will be published on this page. If a change materially affects your rights, we will take reasonable steps to explain it before it applies where required.
12. Governing law
These terms are governed by the law of England and Wales. If you are a consumer resident elsewhere, you retain any mandatory protections and court rights provided by the law of your home jurisdiction.
13. Contact
OneFlow Collective Ltd
Company number 16747266
5 High Street, Congleton, England, CW12 1BN
hello@theoneflow.life