OneFlow App Support
Help with Already., Perspective., and Being Books.
Contact
For app help, technical problems, accessibility issues, purchase questions, or privacy requests, email hello@theoneflow.life.
Please include the app name, device model, iOS version, and a short description of the issue.
Please do not include private reflection text, children’s personal information, payment-card information, or other sensitive information.
Already.
Already. is a quiet reflective app that offers a brief mirror for what you write. For help with access, app behaviour, accessibility, or purchases, email us and include “Already.” in the subject line.
Perspective.
Perspective. is a reflective app that helps a person look at a moment through Story, Interpretation, and Judgment. For help with access, app behaviour, kept reflections, accessibility, or purchases, email us and include “Perspective.” in the subject line.
Being Books
Being Books is a gentle audio-story app for children and families. For help with playback, access, family use, accessibility, or technical issues, email us and include “Being Books” in the subject line. Please do not send a child’s personal information.
Purchases and subscriptions
Where an app offers an Apple in-app purchase or subscription, Apple processes the transaction. You can manage or cancel subscriptions in your Apple Account settings. Use Restore Purchases inside the relevant app if an existing purchase is not recognised. If you still need help, email us without sending payment-card information.
Safety and wellbeing
OneFlow’s apps are reflective tools, not medical, therapeutic, emergency or crisis services. Email support is not monitored in real time. If you or another person may be in immediate danger, contact the emergency service for your location.
Privacy and terms
Your quiet moments are your own. We do not sell your data. For full details, use the Privacy Policy and Terms & Conditions links in the footer.
Response
We aim to respond as soon as reasonably possible.